Guarding Games Across Globes

Moonfrog

THE PROJECT

When people look for the best ludo game to play with friends or search for safe online games that support multiple languages , Parchisi Club Pro Ludo often shows up on top. With millions of downloads (Parchis Club), the game has become a favorite for those who want to play ludo online with voice chat, challenge global players or just enjoy a fun, toxic-free experience with family and friends.

Moonfrog is a gaming company founded in 2013, needed a strong moderation system to keep this global community safe and inclusive. They needed a solution that offered 24×7 content moderation, real-time support and culturally sensitive handling of player interactions. They attracted users speaking Hindi, English, Arabic, Spanish, Urdu and Nepali.

Our task was to build and train a 30+ moderators. That should be ready in just one week. We managed day and night shifts and onboarded moderators fluent in 8 languages. We developed a scalable framework to ensure clean and respectful chats across time zones, cultures and gameplay styles. The goal was to filter bad behavior and to build a strong and positive online ludo community.

Industry

Mobile Gaming

Year

2024

Services Offered

  • Content Moderation
  • Multi-language Support
  • 24/7 Community Management
01

Objectives

  • Create a safety net that catches toxic content
  • Bridge language gaps so players feel understood
  • Transform moderation from punishment-focused to community-building
  • Keep the lights on 24/7 without team burnout
  • Scale from 2 rooms to 8 while maintaining quality
02

Challenges

  • Coordinating training across time zones felt like herding cats
  • Cultural sensitivity: What’s okay in one country may be offensive in another
  • Remote moderators needed more than tools, they needed mission connect
  • Players expect action, not excuses, no weekends for moderation
03

Solutions

We created a plug-and-play moderation framework tailored for global scale. We:

  • Onboarded 30+ moderators across time zones and languages in under 7 days
  • Created culturally aligned content moderation guidelines
  • Established regional leads who understood the gaming landscape and local nuances
  • Designed a shift-based system with smart overlaps to ensure 24/7 continuity and context sharing
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