Moonfrog

Guarding Games Across Globes

THE PROJECT

When people look for the best ludo game to play with friends or search for safe online games that support multiple languages , Parchisi Club Pro Ludo often shows up on top. With millions of downloads (Parchis Club), the game has become a favorite for those who want to play ludo online with voice chat, challenge global players or just enjoy a fun, toxic-free experience with family and friends.

Moonfrog is a gaming company founded in 2013, needed a strong moderation system to keep this global community safe and inclusive. They needed a solution that offered 24×7 content moderation, real-time support and culturally sensitive handling of player interactions. They attracted users speaking Hindi, English, Arabic, Spanish, Urdu and Nepali.

Our task was to build and train a 30+ moderators. That should be ready in just one week. We managed day and night shifts and onboarded moderators fluent in 8 languages. We developed a scalable framework to ensure clean and respectful chats across time zones, cultures and gameplay styles. The goal was to filter bad behavior and to build a strong and positive online ludo community.

Industry

Mobile Gaming

Year

2024

Services Offered

  • Content Moderation
  • Multi-language Support
  • 24/7 Community Management
01

Objectives

  • Create a safety net that catches toxic content
  • Bridge language gaps so players feel understood
  • Transform moderation from punishment-focused to community-building
  • Keep the lights on 24/7 without team burnout
  • Scale from 2 rooms to 8 while maintaining quality
02

Challenges

  • Coordinating training across time zones felt like herding cats
  • Cultural sensitivity: What’s okay in one country may be offensive in another
  • Remote moderators needed more than tools, they needed mission connect
  • Players expect action, not excuses, no weekends for moderation
03

Solutions

We created a plug-and-play moderation framework tailored for global scale. We:

  • Onboarded 30+ moderators across time zones and languages in under 7 days
  • Created culturally aligned content moderation guidelines
  • Established regional leads who understood the gaming landscape and local nuances
  • Designed a shift-based system with smart overlaps to ensure 24/7 continuity and context sharing
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Granth Team, From the very beginning, you believed in our vision and treated our brand as your own. We truly recognize the dedication, patience, creativity, and countless iterations you put into building our website and shaping our identity. This was more than just work. You poured your heart into it, and it reflects in every detail. Thank you for standing by us and giving such beautiful form to our ideas. We genuinely could not have done this without you. We are grateful not just for the work you delivered, but for the partnership and trust we built along the way. Here’s to many more milestones together.

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